FAQ
Real questions, real answers.
The questions we get every week. Don't see yours? Call 720-594-3504 or shoot us a note.
Pricing & billing
How much does service cost?+
Rates are competitive and depend on yard size, number of dogs, and how often we visit. Recurring service for one dog starts around $14.99/visit (twice weekly), $18.99/visit (weekly), or $33.99/visit (every other week), and scales with additional dogs. The easiest way to lock in an exact number is a free quote.
Does my first (initial) cleaning cost more?+
Usually a little — the first visit takes extra time to fully reset the yard. Most initial cleanups run under $49.99, and well-maintained yards on recurring service often skip the initial fee entirely.
We haven't cleaned in a few weeks or months — is there an initial charge?+
Most likely, since waste really adds up after a couple weeks. One-time and neglected-yard cleanups are billed per 5-gallon bucket, and your regular recurring rate applies on every visit after that.
How do you bill me?+
We bill every two weeks, after your cleanups (bi-weekly, post-service). Automatic card or direct deposit is our preferred no-hassle method — we also accept cash and checks.
Can I be billed automatically?+
Yes — automatic card is our preferred method, billed bi-weekly after service. Cash and checks are welcome too.
Are there any contracts?+
Never. No contracts, cancel anytime.
Do you offer discounts for veterans, first responders, or public service workers?+
Yes — we proudly offer 10% off to military service members and veterans, police, first responders, and public service workers. Just let us know you qualify when you sign up.
Scheduling & communication
Do you offer flexible scheduling?+
Yes — we'll work around your preferred day and time, though most areas have set service days.
How often can you service my yard?+
Anywhere from a one-time visit up to 3 times a week. Weekly is most common.
Do you service yards year-round?+
Yes, weather permitting.
What about holidays?+
We're closed for major holidays — Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Any visit that falls on one of those days moves to the next available service day.
What about vacations?+
Postpone, change, or cancel anytime.
How will I know when you're coming?+
Opt into call or text alerts — we'll notify you when we're on the way, when we're done, and if we're ever delayed.
How will I know it's you in the yard?+
Beyond the notifications, we'll knock or ring on request, and our techs wear bright reflective vests.
How do I know you've serviced my yard?+
Check your service days in the client portal — the tech also texts you or leaves a flyer on your door.
How do I add or remove a dog from our account?+
Give us a call or update it yourself in the client portal.
What if we move?+
Just call with your new address and we'll take care of the rest.
Access, gates & pets
Do you secure the gate on entrance and exit?+
Always — your dog's safety is our top priority. We close and check every gate on the way in and out.
Should I unlock my gate?+
Yes — our techs won't climb fences. We can also provide a combination lock on request.
What if the gate is locked?+
We'll knock and let you know. We won't climb over — the first time we'll reschedule, but repeat lockouts may be charged.
My gate is broken — can you still service my yard?+
Yes, as long as we can safely get in. We'll never jump or climb a fence.
Do I need to restrain my dog?+
Only if your dog is aggressive with strangers — otherwise they're welcome to stay outside.
What if there's an aggressive dog?+
Please secure protective dogs before we arrive.
Can my dogs be out while you clean?+
Yes — if your dogs let us scoop, we love getting to know them.
Weather
What if there's bad weather?+
If the ground is clear and it's above freezing, we'll be there.
How do you handle weather-related delays?+
We aim to reschedule within 3 days. If we can't, service moves to the following week.
What we service
How do you find all the waste?+
We work in an overlapping grid pattern with trained, experienced techs — so nothing gets missed.
What's the best way to dispose of animal waste?+
We haul it off-site and dispose of it at local landfills. (Pet waste shouldn't be composted.)
What types of animal waste do you handle?+
If it's outdoors, we'll handle it. We service residential, commercial, HOA/association, government, parks & rec, open space, and agricultural properties. We stick to the outdoors — we don't service indoor waste.
Will you scoop goose and deer waste?+
Yes — including open spaces and city parks or lakes.
Do you service commercial properties?+
Yes — reach us at info@coloradopooperscoopers.com or 720-594-3504.
Do you offer services to cities and counties?+
Yes — open spaces, dog parks, and playgrounds, including goose-poop removal.
What other services do you offer?+
Beyond regular scooping, we offer an all-natural lawn spot-treatment and deodorizer that tackles odor and pet-urine damage.
My dog doesn't use the yard — can you service other areas?+
Yes — front, back, and side yards, dog runs, and pool areas.
Trust & company
Why hire a professional pooper scooper, and who's it for?+
A consistently clean yard is healthier for your pets and your family — and it gives you your weekends back. Especially handy for busy professionals, new parents, anyone with mobility or health limitations, and property or park managers.
Do you guarantee your work?+
Yes — if you're ever unhappy, we'll come back and re-clean it free.
Are you insured?+
Yes, fully insured.
How long have you been in business?+
Established July 2021.
Who owns and operates Colorado Pooper Scoopers?+
A family-owned business founded by Jennifer Adamo and Justin Cooley, both Colorado natives. Justin is a combat veteran and former U.S. Department of Justice senior officer specialist and U.S. Department of Veterans Affairs special operations officer.
Service area
What ZIP codes do you service?+
We currently serve six North Metro Denver cities — and we're actively growing into the surrounding areas. Core ZIPs by city: Northglenn (80233, 80234, 80260), Thornton (80229, 80233, 80241, 80260, 80602), Broomfield (80020, 80021, 80023), Arvada (80002, 80003, 80004, 80005, 80007), Brighton (80601, 80602, 80603), and Erie (80516). Adjacent ZIPs we've also served and are expanding into: 80022 and 80024 (Commerce City), 80030 and 80031 (Westminster), 80221 (Federal Heights), 80640 (Henderson), and 80514 (Dacono). Outside that list? Give us a call — we may still be able to help.